Happy Holidays! When they say it's the most magical time of the year it's because they're looking at your glowing skin from all of the great Holiday savings!
Just like Santa and his reindeer, we want to get you your package as quickly as possible. Here are some example shipping times from our warehouse:
Montreal - 1 Business Day*
Ottawa - 1 Business Day*
Toronto - 1 Business Day*
Winnipeg - 2 Business Days*
Regina - 1 Business Day*
Calgary - 1 Business Day*
Edmonton - 1 Business Day*
Vancouver - 2 Business Days*
Shipping time to Atlantic Canada, Yukon, Northwest Territories, and Nunavut varies and is usually no more than 7 business days via Canada Post.
*Our elves may be fueled by hot cocoa and candy canes, but they still need 1-2 business days to package most orders, before shipping. 98% of all orders are DELIVERED well within 5 days of the order being placed, and we are striving to keep up that high standard during the most (busy) wonderful time of the year. Carrier delays are increasingly common during the holidays due to volume and other unforeseen events, and are unfortunately not something we can control. Ordering early is the best practice!
When possible, orders are sent via courier (UPS, Purolator) with a 1-3 business day shipping time across Canada. All major cities are served within 1-2 business days, while smaller auxiliary towns and cities may require 3 business days. Orders being Delivered to rural areas, or PO Boxes that require Canada Post can expect slightly longer Delivery time of 1-7 business days.
Please note that all quoted shipping times refer to the transit days after which the courier has received your package, and is different from processing time (the time it takes our team to package and ready your order for shipping) which can be approximately 1 - 2 business days before shipping, depending on order volume. Transit Days and Processing Time are Monday - Friday, and exclude weekends, and holidays.
Unopened, and unused, products purchased from November 15th, 2021 to December 23rd, 2021 can be returned or exchanged for a refund or store credit if received by us before January 15th, 2022. Please email us at email@example.com to initiate a return.